Whether you’re working from home or in the office, you’ll cross paths with both pleasant and more complicated customers. As someone who used to manage a sandwich shop, I’ve had my run-ins with distressed and angry customers. Although they’re sometimes tricky to handle, there’s always a path to ensuring their satisfaction. It’s important to handle unhappy customers with care and respect. If handled indelicately, you may make the situation worse and end up losing the customer. Addressing dissatisfied customers’ problems is necessary for maintaining a good reputation, so you’ll want to do it right.
Category: Business Management
Contributed by: Julianna Bevan
Businesses are facing greater challenges than ever before in 2020. The global pandemic has resulted in an economic crisis that has left many companies scrambling to find ways to stay afloat. And, in some cases, change their basic practices from top to bottom. It can be immensely difficult, but at this point adaption is a matter of survival for most businesses.
As different states begin exploring reopening plans, business owners must start thinking about the logistics of the “new normal.” There will undoubtedly be stipulations depending on where you live, and how severely the COVID-19 pandemic affected your area. Nevertheless, this is a great opportunity to come back with a re-energized focus on your business.
With a renewed motivation, you’ll put your best foot forward as a business owner. Whether you are reopening after a few months off, learning how to start a business or implementing new health and safety standards, or balancing the expectations of customers with the emotional well-being of your employees, there are plenty of considerations before the much anticipated “open” sign flips from “closed.”
In the last 15 years, I’ve generated less than one file cabinet drawer’s worth of paper. Most of that paper can be thrown out now, as everything is available online. None of us are strangers to the wonders of the internet at this point in our evolution, but it’s still no less remarkable. For many of us, the internet just kind of snuck up on us, but for others, the internet was attacked aggressively to achieve new possibilities. The latter applies to my business, Timesheets.com, and how I’m able to manage my 20 office-less workers and several thousand customers from my phone.
Now spread outside of China, the coronavirus takes its toll worldwide. Along with South Korea, Italy, Mexico, Nigeria, France, and Germany, the United States has now confirmed signs of this deadly disease in its own home. According to the CDC (Centers for Disease Control and Prevention), California, Oregon, Washington, Arizona, Wisconsin, Illinois, Florida, New York, Massachusetts, and Rhode Island have confirmed cases of COVID-19 (Coronavirus). As of March 2nd, there are 6 confirmed deaths in the US; however, in its current state, experts say that there will be a huge outbreak soon. This relentless virus brings a lot of chaos and bewilderment to many US citizens, and leaves many wondering what they can do to protect themselves. Citizens everywhere are stocking up on bleach, face masks, gloves, and disinfectant products. People worldwide are doing what they can to prevent the virus from entering their own homes and businesses.
Contributed by: Amelia Vega
In this digital age, corporate culture is facing more disruption than ever before. With technology continuously evolving, businesses are under pressure to adopt and adapt. Aside from the changes in business processes, companies are also having to adjust areas of their people management. Cloud computing, particularly, is creating notable changes in what modern company culture looks like.
Here, we’re taking a look at four ways cloud technology can improve company culture.
Your company’s culture can say a lot about your business. Company culture is the environmental personality that your employees work in. This includes the company mission, values, ethics, relationships, organization, and goals. This can be very important to your business’ success. In fact, Deloitte’s study found that 94% of executives and 88% of employees believe a distinct workplace culture is important to business success. When your employees understand your business structure, values, and strategy, they can work together towards company goals.
Your employees make your company successful, so why not show them that you value their work? Giving raises is one of the best ways to show your employees that you care about their dedication and hard work. Not only will raises motivate employees, raises can also help your business. Employers often use raises as a way to increase retention at the workplace. When you offer a competitive salary or hourly wage, employees will not look for work elsewhere, which prevents turnover. This will save you the trouble of having to find and hire new employees.
Contributed by Daniela McVicker
The difference between an entrepreneur who succeeds and one who doesn’t is often in the planning process. To get your startup off to a good start, you should create a step by step business plan. Think of a business plan as a road map. This road map will help you maintain your focus as you work as well as prove to investors that your business is a great idea.
There are plenty of templates which outline the most common business plan steps but, unfortunately, these don’t take your unique needs into consideration. There is no one size fits all solution when it comes to preparing a great business plan. Use the following seven steps as the framework for your business plan.
Bad reviews are always pretty horrifying for a small business owner or head of marketing when one hits their inbox. There’s this heart stopping feeling like your reputation is ruined and the business will cease to grow.
While bad reviews can indeed make your product or service look bad, these days, negative reviews are just a part of doing business. It’s best to keep calm and deal with them methodically, rather than freak out and make a rash rebuttal.
Contributed by Dennis Hung
The landscape of the modern-day workplace has evolved over the years. There is less gender-bias now than in the past and so women have more opportunity in business. According to The 2017 State of Women-Owned Businesses Report by American Express, 43 percent of all U.S. businesses with 50 to 99 employees are run by women. Like their male counterparts, these empowered female entrepreneurs must secure funding to get their business idea up and running. The good news, however, is that women entrepreneurs often have an easier time at raising capital than men for many reasons.
Contributed by Julie Petersen
Entrepreneurs are well known as passionate and proactive professionals who are able to put business ideas into practice. This is a talent not everyone possesses, just like writing is a talent not all entrepreneurs possess. It is, however, a very important skill to master. Entrepreneurs can be so much more effective when they learn to express their ideas and passions in writing.