Whether you’re working from home or in the office, you’ll cross paths with both pleasant and more complicated customers. As someone who used to manage a sandwich shop, I’ve had my run-ins with distressed and angry customers. Although they’re sometimes tricky to handle, there’s always a path to ensuring their satisfaction. It’s important to handle unhappy customers with care and respect. If handled indelicately, you may make the situation worse and end up losing the customer. Addressing dissatisfied customers’ problems is necessary for maintaining a good reputation, so you’ll want to do it right.
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